LoginRadius is a growing SaaS company that delivers customer identity and access management to enterprise and mid-market businesses worldwide. 

As Senior Content Writer, I manage the content strategy and development process for thought leadership, white papers, ebooks, product data sheets, blog articles, case studies, and infographics. I work closely with the leadership team, Product Marketing, Sales Enablement, Digital Marketing, and SEO to ensure that the content we produce aligns with LoginRadius branding, messaging, campaigns, and KPIs. I created our marketing asset inventory and competitor content database. I collaborate with Product Marketing to define our complex value proposition for multiple target markets. 

I prepare content briefs, hire and manage Junior Writers and Contractors, and edit all marketing material. I am primarily responsible for writing thought leadership pieces by the CEO and CTO and long-form content, and I also contribute blog articles and web copy. I create and maintain a marketing content style guide and participate in the Documentation Standards committee to update and standardize the names of products and features. 

Sample of web copy for site launched in May 2019

Adobe Systems is a multi-billion-dollar provider of consumer and enterprise software.

Over 7 years, I gained experience on a team of Documentation Managers, Writers, and Editors, and on other multi-disciplinary teams of Developers, Product Managers, Quality Assurance Testers, and Marketing professionals. I started in a junior role and eventually coordinated an Editing team of 3. I acted as Documentation Manager on about 5 small and mid-sized documentation projects. I was a member of Style Committee, working with editors in San Jose, Seattle, and Ottawa to reconcile Adobe and JetForm style guidelines after JetForm acquisition.

As Technical Editor, I completed developmental, substantive, copy, index, and trademark edits of technical documentation. Edited online help; procedural manuals for Developers and End Users; tutorial and training material; and SDK, API, and scripting reference guides. I collaborated on editorial style guide for instructional content and created style sheets for specific software products. I developed editorial processes and standards, and I trained new Technical Writers and Editors.

As Technical Writer, I researched and wrote online help, installation guides, and procedural and reference manuals for form design software and server products.

In both roles, I improved product usability for Developer and Consumer software products. I wrote and revised text in user interfaces, ensuring that labels and help info was clear and adhered to Adobe, Microsoft, and Apple standards for UX and microcopy.

Legal Reviews for Product Documentation

EcoChic Lifestyles designs, manufactures, and retails upscale reclaimed wood furniture. I work directly with the CEO Owner to write the majority of their external communications, including web copy, blog posts, email campaigns, and press releases.

For the first version of the EcoChic website, I developed the brand voice and wrote all website copy, including 50+ product names and descriptions.

For the second version of the website, which was completely new and expanded, I worked closely with Coplex, a leading web development agency, to write SEO-friendly copy. I produced 5 standalone web pages, 10 blog posts, and 50+ new product descriptions (200 words each). I contributed to content strategy by surveying competitors and using the previous brand guidelines to create an expanded and updated brand voice and messaging document.

I now write a monthly blog post and email newsletter. I optimize posts for SEO using the Yoast SEO plug-in for WordPress. I choose focus keywords and include them in optimal locations, and I write customized meta descriptions. I monitor the monthly newsletter’s MailChimp analytics (open rate, click rate), and adjust subject lines and content to improve engagement.

Click here to read the EcoChic website and blog